French Order Screening Support Specialist (m/f) Relocation to Lisbon included! 270 views

The Order Screening Support Specialist is an integral part of the Customer Support Team, responsible for investigating potentially fraudulent orders.
The role entails researching of suspect orders and identifying fraudulent orders before they are processed.

Responsibility
• As the first point of escalation, you will be responsible for answering queries from clients seeking further clarification or justification around decisions that have been made;
• Screen transactions and identify signs/ patterns of fraud;
• Liaise with other departments to help merchants lower online fraud levels;
• Manage a great influx of information and more complicated processes that can frequently change.

Your Profile
• Near native level of written and verbal communication skills in French and good understanding of English (B2 Level);
• Strong detail orientation;
• Must be able to handle confidential and/or highly sensitive information applying the appropriate level of diplomacy, discretion and privacy;
• Excellent communication skills, interpersonal skills and team spirit;
• Experience in telephone customer support (preferred).

Our Offer
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Intensive training and familiarization phase;
• Long-term development opportunities;
• Private health insurance;
• Accommodation in a room of a Teleperformance owned apartment;
• Initial flight expenses refund;
• Free annual flight to the homeland;
• Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.
Apply now: https://jobs.teleperformance.pt/en-gb/Jobs/french-order-screening-support-specialist

Join us! Be part of a multicultural environment.

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Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets. Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills. Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence. As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent. Join us! Be part of a multicultural environment.
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  • Address Lisboa
  • name Teleperformance Portugal
  • email contact jobs@teleperformance.pt
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