We’re looking for sales experts providing travel advice, reservation solutions and partner offers for IHG customers, passionate people who are willing to learn and develop to be the best in an ever-evolving role.
Through your creative decisions, market insight and the help of our tools you will deliver a unique travel experience to your guests and drive revenue for your hotel partners.
• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of information and tools. Answering questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
• Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
• Native level of written and verbal communication skills in German;
• Good knowledge of the English language;
• High school diploma or higher (preferred);
• Hotel/travel experience desired;
• Previous call center experience in a sales and/or customer service capacity;
• Good communication skills;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.
• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
• Intensive training and integration phase;
• Private health insurance after 6 months of employment;
• Complimentary organized sport activities and events.
Please open the following link to apply: https://jobs.teleperformance.pt/pt-pt/Oportunidades/hotel-reservation-sales-specialist-german
We are looking forward to receive your application.
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