Na página de recrutamento da Google podemos encontrar duas novas vagas para portugueses na área de Marketing e Vendas Online:
– Online Sales Account Manager (Portuguese) – (clica para ver a oferta)
Responsibilities
- Manage trusted relationships with clients and develop a thorough understanding of their business challenges.
- Leverage on this strategic partnership to add value to our advertisers’ business and hence grow their accounts
- Constantly think of creative ways to improve our relationships with our clients and grow client revenue.
- Persuade clients of the wider strategic opportunities in relation to AdWords
- Improve clients’ campaign performance and return on investment
Minimum qualifications
- BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
- Experience in consultative sales and account management.
Preferred qualifications
- Experience of consultative sales and account management (media agency sales an added advantage).
- Interest in developing customer partnerships.
- Detail oriented with the ability to prioritise, plan, and organize the sales activity.
- Fluency, written and spoken, in English and Portuguese.
– Consumer Support Market Specialist (Portuguese) – (clica para ver a oferta)
Responsibilities
- Provide high quality support for users, customers, and partners of Consumer products via email and help forums.
- Create and manage compelling help content for multiple Consumer Products.
- Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience.
- Develop and implement processes and infrastructure to scale our customer-facing operations.
- Manage and optimize user feedback channels to identify market-specific trends, compile reports and share insights to drive product improvements. Manage cross-functional projects.
Minimum qualifications
- BA/BS degree. In lieu of degree, relevant skills or equivalent experience
Preferred qualifications
- Customer or client service experience.
- Knowledge of the local internet industry, cultural landscape and current marketplace trends in the market for which you are applying.
- Outstanding verbal and written communication and presenting skills with the ability to interact with technical and non-technical groups across different levels, including Product Management, Engineering, Marketing, PR, Legal, etc.
- High level of attention to detail while finding creative ways to tackle support challenges. Capacity to work effectively and manage multiple projects in a fast paced environment with shifting priorities.
- Capacity to develop and deliver reporting and analysis. Passion for the Internet industry and online products.
- Fluency, written and spoken, in English and Portuguese.
