Digital Content Coordinator Specialist 6584 views9 applications

Job Description

Nestlé Business Excellence (NBE) was created in 2014 to lead a major transformation in the Nestlé Group, which aims at providing fuel for growth through the optimization of End to End (E2E) flows, the delivery of best in class business services and the support to demand focused organizations.
NBE has three goals: To simplify what can be simplified, standardize what can be standardized and share what can be shared at the highest possible level.
Nestlé Global Business Services (NGBS) is, within NBE, the structure that ensures an integrated service delivery model for Centers of Scale and Centers of Competence, and will hence be at the heart of company changes.
Do you want to contribute to the transformation of the function and to success? Are you interested to join a highly dynamic team passionate by the development of world class business services?

For Digital and Social Media Department, located within Nestlé Business Service (NBS) Center, Lisbon, Portugal, we are currently looking for a: NBS Digital Content Coordinator Specialist.

This function reports to Digital, Social Media and Content Lead. Been a key enabler of the eBusiness Strategy is the activation of the eContent Factory aiming at supporting Markets/Businesses along the Product Content lifecycle (E.g. creation, Adaptation, distribution and monitoring of eContent Assets across all touchpoints). The eContent Factory will bring scalability, automation, cost efficiency, and speed to markets.
The main purpose of the job is to be the interface between the Markets/Businesses and the eContent Factory vendors, to ensure proper execution and delivery of the Services, work with Business/Markets teams to plan demand, manage escalation, coordinate projects and also work with Vendors to deliver World Class Service. Also, the purpose will be to work with eContent Leads, vendors and markets/businesses to perform continuous improvement and ensure they are implemented to bring value to Business.

Key responsibilities:
Act as a Coordinator for the eContent Factory, with the different vendors according to the Service request, to ensure proper execution of the Service, with service orientation to the Market/Business. Act as a point of escalation/resolution if any discrepancy and manage prioritization. Support on the Capacity planning.
Manage the overall coordination of Projects from the planning to the implementation (E.g Computer Generated Imagery related projects).
Knowledgeable about digital content production, eCommerce and eRetailers. Knowledgeable about digital marketing related services. Experience of working with agencies and third-party vendors in content space. Liaise with eContent Factory eco-system to integrate Guidelines and align Service Lines with vendors. Liaise with eContent Factory Lead for Continuous improvement.
Run Weekly Operational review with Vendors to track Service delivery. Get improvement actions listed and followed up until adherence to the committed Service level.
Together with F&C team prepare and monitor the operational Charge back for Market.
Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Briefs, ect)

Job Requirements

• Bachelor’s Degree or higher,
• At least 2 years in Content Production Management.
• Working with high-volume, multi-platform, complex tasks.
• Working in a corporate and multi-cultural setting.
• Good Knowledge of eCommerce and eRetailers environment.
• Project management skills.
• Strong relationship management skills dealing with Customer and managing vendors.
• Workflow Management (Knowlege on ESKO solution is a plus).
• Experience in using Project Management, Tracking Tools (Cost, Time, Budget).
• English (advanced level).