German Technical Advisor 924 views

The job.

We are looking for the right candidate able to provide friendly, efficient, and customer-oriented service to our Client.

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or e-Performance Services)
  • Case monitoring (Monitoring, handling and – if necessary escalation of open cases)
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

What you need to have.

  • German native/ proficient level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows-based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note-taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

 

Background.

  • Experience in the customer service/ call center industry is preferred
  • 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
Only candidates can apply for this job.
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