The job.
We are looking for the right candidate able to provide friendly, efficient, and customer-oriented service to our Client.
- Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
- Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
- Outbound support (e.g. related Smart Mobility or e-Performance Services)
- Case monitoring (Monitoring, handling and – if necessary escalation of open cases)
- Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
What you need to have.
- German native/ proficient level
- English advanced level (minimum C1)
- No employment termination due to just cause in work history
- Knowledgeable in Windows-based and Microsoft Office Applications
- Secure handling of IT systems
- Excellent listening and written/oral communication skills in supported languages
- High passion for automotive topics and digital technologies
- Make empowerment business decisions with little guidance
- Demonstrate out of the box thinking in order to resolve customer concerns
- Proficient documentation and note-taking; must be able to clearly document information
- Maintain a clear understanding of policy and procedures and warranty coverage
- Understand the geography of the respective markets working for and being able to identify regions and provinces
Background.
- Experience in the customer service/ call center industry is preferred
- 1-year working experience within technical areas; or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
- Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
More jobs from Manda-te
